Shipping policy

Shipping Destinations

We currently ship within the United States, Canada, the United Kingdom, Australia, and New Zealand. Available shipping options are displayed at checkout based on the delivery address provided.

Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly extended.

Shipping Time

Estimated shipping time is 3–7 business days after your order has been processed and dispatched.

Shipping times may vary depending on demand, carrier capacity, and external factors such as weather conditions or logistical constraints.

Shipping Costs

Shipping costs are calculated and clearly displayed at checkout before you complete your purchase.

Occasionally, we may offer promotional shipping rates or free shipping offers. Any such promotions will be clearly communicated on our website.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.

Tracking information may take 24–72 hours to update after dispatch.

Damaged, Lost, or Missing Shipments

If your order arrives damaged or appears to be lost in transit, please contact us at contact@getzavela.com so we can assist you.