Frequently Asked Questions
Filtered Shower Heads
Questions about our filtered rain shower head and handheld shower head.
What’s the difference between the Rain and Handheld filtered shower heads?
The main difference is the shower setup. Zavela Rain is designed for overhead shower setups, while Zavela Handheld is designed for handheld shower setups. Both are built around the same filtered shower concept and core benefits, so the right choice only depends on the type of shower you already have.
Are Zavela filtered shower heads compatible with my shower?
Yes. Zavela filtered shower heads are designed to fit all standard shower connections, which cover 99% of shower setups. Zavela Rain is made for overhead shower setups, while Zavela Handheld is made for handheld shower setups, so compatibility only depends on the type of shower you already have.
Is installation easy?
Yes. Installation is simple and takes less than 5 minutes. Zavela shower heads are designed for quick setup, with no complicated process and no special tools required.
Will filtration affect my water pressure?
No. Zavela shower heads are designed to maintain strong, comfortable water pressure while effectively filtering the water, so the shower experience stays smooth and enjoyable.
How often should I replace the filter?
Zavela filters are designed to deliver strong filtration performance for up to 3 months. For best results, we recommend replacing the filter every 3 months to maintain cleaner water and consistent daily performance.
What are the benefits of shower filtration?
Cleaner, filtered shower water can support a wide range of everyday benefits. Many customers choose it for concerns related to skin and hair, but the impact can go even further. It is designed to support a cleaner, gentler and more enjoyable daily routine.
Which Zavela shower head is right for my setup?
If your shower uses an overhead setup, Zavela Rain is the right choice. If your shower uses a handheld setup with a hose, Zavela Handheld is the right fit. Since both are built around the same filtered shower concept and core benefits, the decision simply comes down to the type of shower you already have.
Replacement Filters
Questions about replacement filters, refills and subscription options.
How often should I replace my Zavela filter?
Zavela filters are designed to deliver strong filtration performance for up to 3 months. For best results, we recommend replacing your filter every 3 months to maintain cleaner water and consistent daily performance.
Are replacement filters sold separately?
Yes. Replacement filters are sold separately and can be reordered anytime. You can also subscribe for automatic deliveries every 3 months and enjoy exclusive subscription savings.
Do you offer a filter subscription?
Yes. We offer a filter subscription with automatic deliveries every 3 months, so you never have to remember to reorder manually. Subscribers also enjoy exclusive savings on every refill.
Can I cancel my filter subscription anytime?
Yes. Your subscription is designed to stay flexible, so you can cancel or pause it anytime. You still get the convenience of automatic deliveries and subscription savings, with full flexibility.
Can I reorder filters without a subscription?
Yes. You can reorder replacement filters anytime without a subscription. The subscription is simply there as an optional convenience if you prefer automatic deliveries and added savings.
Are Rain and Handheld replacement filters different?
Yes. The function is the same, but the fit is different. Zavela Rain and Zavela Handheld each use a replacement filter designed for that specific shower head, so the right fit is maintained for each model.
Shower Systems
Questions about our thermostatic, architectural and steam wellness shower systems.
What types of shower systems does Zavela offer?
Zavela currently offers three premium shower system directions: Thermostatic Shower Systems, Architectural Shower Systems, and Steam Wellness Shower Systems. Each one is designed for a different type of bathroom experience, while keeping the same focus on refined design, comfort, and a more elevated daily routine. You can find more details on each system on its individual product page.
How are Zavela shower systems planned?
Alongside our popular filtered shower heads, Zavela also offers premium shower systems for more elevated spaces. Each system is individually planned around the room, finish and project requirements, with guidance on layout, configuration and overall design direction. If you are interested in a tailored solution, you can request a consultation directly on the relevant shower system product page to discuss planning, installation and the right approach for your space.
Can I buy Zavela shower systems directly online?
Zavela shower systems are not purchased as standard online products. Because each system is individually planned around the space, finish and project requirements, the next step is to request a consultation directly from the relevant product page. That allows us to discuss the right direction, planning details and the best approach for your space.
What is included in a shower system consultation?
A shower system consultation is designed to help shape the right solution for your space. Depending on the system, this can include guidance on layout, finish, configuration and overall design direction, so the final result feels balanced, considered and well suited to the bathroom.
Can shower systems be tailored to my space and finish preferences?
Yes. Zavela shower systems are designed to be tailored around the room, finish and overall design direction. This helps create a solution that feels more considered, more balanced and naturally suited to the space it belongs to.
Do you also support installation?
Yes. Zavela supports both the planning and installation side of the shower system process. Depending on the system and project, this can include guidance on layout, configuration and the right setup to help bring the final solution together smoothly.
Shipping, Payments & Returns
Questions about shipping, payment options, returns and order support.
How long does shipping take?
Orders are processed within 1–3 business days. Once dispatched, shipping usually takes 3–7 business days. During periods of higher demand, processing and delivery times may be slightly extended.
What are the shipping costs?
Shipping costs depend on the product and order type. Our filtered shower heads often include free shipping, while shipping for replacement filters can vary depending on whether you choose a one-time order or a subscription. The exact shipping details are always shown clearly on the product page and at checkout before you complete your purchase.
Which payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- and more
All available payment methods for your order are shown clearly at checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking details. Please allow 24–72 hours for tracking updates to appear after dispatch.
Do you offer returns?
Yes. We offer 30-day risk-free returns. If you need help with a return, just contact our support team.
How can I contact Zavela support?
you need help, you can contact our support team through our contact form or by email at contact@getzavela.com. We usually respond within 24 hours and are happy to help.
